Shipping policy

SHIPPING POLICY

Last Updated: 2025-03-22

At RackStackCo, we strive to provide fast, reliable, and hassle-free shipping for all our customers within the United States. Please review our shipping policy below.

1. ORDER PROCESSING

  • Orders are processed within 1 business day (excluding weekends & holidays).

  • During peak seasons or sales, processing times may be slightly longer.

  • You will receive an email confirmation with tracking details once your order has shipped.

  • Tracking details will be available within 1 hour after shipment.

2. SHIPPING METHODS & DELIVERY TIMES

Shipping Option Estimated Delivery Time Cost
Standard Shipping 5-7 business days (barring carrier disruptions or mishandling) FREE

  • We currently offer standard shipping only.

  • Delivery times are estimated and may vary due to external factors such as weather, customs delays, or carrier issues.

3. SHIPPING LOCATIONS

We currently ship within the United States except for: ❌ Hawaii ❌ Alaska

4. ORDER TRACKING

  • Once your order is shipped, you will receive a tracking link via email.

  • Tracking details will be available within 1 hour after shipment.

  • If you do not receive tracking details, please contact us at rackstackco@gmail.com.

5. LOST, DELAYED, OR DAMAGED SHIPMENTS

  • If your package is lost or delayed beyond the estimated delivery time, please contact the shipping carrier first.

  • If your package arrives damaged, please email rackstackco@gmail.com with your Order ID and photos of the damaged item within 7 days of delivery.

  • We are not responsible for lost or stolen packages once marked as “Delivered” by the carrier.

6. INCORRECT SHIPPING ADDRESS

  • Please ensure your shipping address is correct at checkout.

  • If an incorrect address is provided, we are not responsible for misdelivered packages.

  • If the package is returned to us, the customer is responsible for re-shipping fees.

7. RETURNS & EXCHANGES

  • If you need to return an item, refer to our [Return Policy] for eligibility and instructions.

  • Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

8. CONTACT US

For any shipping-related inquiries, please reach out to us:

📧 Email: rackstackco@gmail.com

Thank you for shopping with RackStackCo!