Refund policy

Return Policy

At RackStackCo, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please read the following return policy carefully.

Return Timeframe

• You have 7 days from the date of delivery to request a return for most items.

Return Conditions

• Original Condition: The item must be unused, unworn, and unwashed.

• Tags & Packaging: The product must have all original tags attached and be returned in its original packaging.

• No Alterations: The item must not have been modified (e.g., resizing, hemming, or customizations).

• No Damage: The item must be free from body odors, stains, or any damage.

How to Return an Item

To request a return, please email us at rackstackco@gmail.com with the following details:

• Order ID (found in your confirmation email)

• Reason for Return (e.g., incorrect size, defective item, not as expected, etc.)

• Photos (if the item is damaged or defective, attach clear images)

Once we receive your request, we will provide a Return Authorization (RA) number and return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our mistake (e.g., incorrect or defective item).

• We recommend using a trackable shipping method to ensure the return reaches us safely.

Refund Process

• Once we receive and inspect the returned item, we will process your refund to the original payment method.

• Please allow 5-7 business days for the refund to be reflected in your account.

Non-Returnable Items

• Final sale items

• Gift cards

• Personalized/customized products

• Items that have been used, washed, or altered

Exchanges

• If you wish to exchange an item for a different size, color, or style, please contact us, and we will be happy to assist.